Returns Policy

How to return an item

1. Contact us first at info@hge.co.za or on 012 330 0540. Give your order number, the item and the reason for the return, and send photographs of any damage or fault.
2. Wait for our return authorisation. Items sent back without one may be refused.
3. Pack the item securely, with your order number, and send or bring it to us as instructed.
4. We inspect the item and let you know the outcome.

Cooling-off period for online purchases

If you are a consumer and bought through this website, you may cancel your order within 7 days of receiving the goods without giving a reason and without a penalty, as provided by section 44 of ECTA. The item must be returned unused and in its original condition. No restocking fee is charged; the only cost to you is the direct cost of returning the item. This right does not apply to goods the Act excludes, such as goods made to your specification.

Change-of-mind returns

Outside the cooling-off right above — for example for business customers — we accept change-of-mind returns when:

• we are contacted within 7 days of delivery or collection;
• the item is unused, complete, and in its original, undamaged packaging with all accessories and manuals; and
• the item is not one of those listed below.

A restocking fee of up to 15% of the item price may be charged.

Items we cannot take back for a change of mind

• Special orders — items ordered in or made specifically for you.
• Equipment that has been installed, fitted or used, including electrical items.
• Consumables, such as fluids, wheel weights, patches and similar products.
• Software, activations and licences, including diagnostic software, and vehicle-specific timing tools once used.

These items can still be returned if they are defective or not what you ordered.

Damaged, defective or incorrect items

• Report damage in transit, missing items or an incorrect item within 48 hours of delivery, with photographs.
• Faulty products are dealt with under the manufacturer's warranty, handled through us — see the warranty section of our Terms and Conditions.
• If you are a consumer, you may return goods that are defective or unsafe within six months of delivery, and we will repair or replace them or refund you, in line with section 56 of the CPA.

Return costs

Items are returned at your own cost and risk, except where the law requires us to carry the cost — for example for defective goods returned by a consumer under the CPA. Original delivery charges are not refunded unless the law requires it. Please use a trackable delivery method; we cannot accept responsibility for returns lost in transit.

Refunds and credit notes

• Once we have received and checked a returned item, you can choose a credit note for future purchases or a refund.
• Refunds are paid within 14 days of that check, to the original payment method: by EFT to your bank account, or back to your card for SnapScan card payments.
• Any restocking fee, and return costs we paid on your behalf where you were responsible for them, are deducted from the refund or credit.

Contact us